Returns & Exchanges
At Plenaire India, we strive to ensure your skincare journey is seamless; however, due to the hygienic nature of beauty products, we only accept returns for items that arrive damaged or defective. Please initiate your request within 48 hours of delivery to ensure a swift resolution.
Initiate Request
Email our support team at [email protected] with your order number and clear photographs of the damaged or incorrect product.
Quality Assessment
Our quality control team will review your submission within 24-48 hours to verify the defect and approve the return or exchange.
Reverse Pickup
Once approved, we will arrange a complimentary reverse pickup from your original delivery address at a time convenient for you.
Refund or Replacement
Upon receiving the item back at our warehouse, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing